FAQ

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Where Can I See You?

Our New York City Showroom is located at 799 Broadway and 11th street, in the heart of Greenwich Village. Here, we feature a diverse collection of Asian Antiques, home furnishings and accessories.

For an unbelievable experience and to view our entire inventory, visit us at our historic warehouse in Yonkers, NY – a short 20 minute drive north of Manhattan. We are located in the previous site of the Alexander Smith Carpet Mills (ca. 1882). Our unique and interesting building is 5 floors and over 170,000 square feet; containing possibly the largest collection of Asian antiques, art, furniture & accessories in the United States.

Contact us for hours & directions

How do I Order?

Online Orders: Once you have placed items in your shopping cart follow the on-screen instructions to place your order.

Phone Orders: You can call either of our locations to order or ask a question:

New York City Showroom:
212-460-5030
Open Monday - Friday, 10:00am -6:00pm
Saturday, 11:00 am-6:00pm

The Warehouse:
800-462-5851
Open Monday - Friday, 8:30am-6pm

If we are unavailable, please leave a message with your name, phone number and item you would like to order. We will call you back as soon as possible or by the next business day.

Email Orders: Email Info@FarEasternAntiques.com with the following:

  • Name
  • Phone Number
  • Email Address
  • Billing Address
  • Shipping Address

Include the model number & name of the item you would like to order.

We will contact you to complete the transaction.

What if My Client Needs To See It, Before They Purchase?

Our goal is to make it easy for you to shop our collection for YOUR clients and customers. If you are in the Tri-State area we offer “In Home Presentation Services”. We will assist you by making a presentation with our collection at your client’s home or business. You can also bring your client to our New York City Showroom or The Warehouse for a viewing and tour of our entire massive collection.

Contact us to learn more.

Do You Offer Special Trade Services?

For almost 50 years we have been servicing interior designers, retail stores, landscape professionals and the architectural trade. As a client of ours, you'll enjoy special trade buying privileges, enhanced personal service and volume discounts

Contact us to learn more.

What Is Your Return Policy?

All sales are final and are non-cancellable. No returns are allowed without prior written authorization. However, upon receipt of your order, if you are not completely satisfied with your selection, we will offer you the right to return for exchange or credit towards another purchase of the same or higher value – subject to a 10% restocking fee, plus any additional shipping costs. All merchandise must be returned in its original packaging and in original condition. This applies only to stock items. Any items that have been custom ordered, refinished, customized or modified of any kind are not returnable.

How Long Does It Take For My Order To Arrive?

Orders will ship within 5-7 business days of order date. Any items that require modifications (such as color, finish, custom work) may be slightly longer.

How Do You Ship?

We deliver throughout the entire United States and ship worldwide.

Shipping is calculated at a flat rate of 10% of the purchase price.

Depending on the item and shipping location, orders are shipped by UPS (for smaller items), an over the road carrier or our white glove service. All pieces are professionally packed and fully insured. If delivered by our white glove service, each item will be unwrapped and placed in your home.

What Forms Of Payment Do You Accept?

We accept all major credit cards, including: American Express, Discover, MasterCard and Visa. We also accept personal or business checks and PayPal.

Do You Charge Sales Tax?

You will not be charged sales tax for any item shipped to any address outside of New York. If you are a wholesale account, please provide your certificate of resale when contacting us.

Does Your Website Show Your Entire Collection?

In one word, NO!

If you are looking for something specific – Contact us.

Our website shows a representation of the tens of thousands of items we have in-stock (yes tens of thousands). If you have a specific request, contact us – we are here to help you find old treasures for your new home.

Is My Credit Card Information Secure?

Secure Shopping

You can shop at Far Eastern Arts & Antiques with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Far Eastern Arts & Antiques is registered with the Authorize.Net Verified Merchant Seal program.